Riders found it hard to locate scooters, unlock them, and understand the pricing. Support tickets about failed unlocks were rising every month.
We redesigned the map, unlock, and end-ride flows, then built a working prototype with AI tools in two weeks so we could test it on real streets.
Pricing now shows live as you ride, and parking zones are clearly marked before you end your trip.
Unlock failures dropped by 45%, and weekly active riders grew 22% in the first two months after release.